
If your adapter isn't providing power to your device, several factors could be at play. First, double-check that the adapter is firmly connected to your EV's J1772 charging port. Remember to plug it in promptly after opening the charger door, ideally within a minute, as it locks to deter theft. Next, confirm the electric cord is securely plugged into the AC outlet on the adapter. If both connections are secure, consider your EV's level. A low battery might limit the power available to the adapter. In this scenario, charging your EV or trying a different power source is recommended. If the problem continues, contact the manufacturer's support team for more help.


