
If your keyboard, such as an Amazon Basics keyboard, isn't responding despite being properly connected, here's how to troubleshoot the issue:
Check the Physical Connection: First, ensure the USB cable is firmly plugged into both your computer and the keyboard. If it's a wireless keyboard, confirm that the batteries are charged or that the keyboard is properly connected via its wireless receiver.
Restart Your Computer: Sometimes, a simple restart can resolve the problem. Shut down your computer, disconnect the keyboard, and then restart. After the computer boots up, reconnect the keyboard.
Driver Verification: Your computer might need the correct drivers for your keyboard. Check your device manager for any driver errors or prompts to install drivers, which may be available on the Amazon Basics website or the keyboard's product page.
Test on Another Computer: To determine if the issue is with the keyboard or your computer, try connecting the keyboard to a different computer. If it works on another computer, the problem is likely with your original computer's settings.
Contact Support: If you've tried these steps and your keyboard still isn't working, contact Amazon Basics customer support for further assistance, including detailed troubleshooting or warranty .


