What to do if the vehicle is scratched and the third party cannot be found?

[AxelRose]

Locate the position of the vehicle's dashcam, remove the memory card, and preserve the evidence. Call the police and report to the property management, then proceed to the local insurance company for claims settlement based on the situation.

[StArthur]

As a frequent driver, I've encountered several instances where my car was scratched without knowing who did it. First, don't panic. Immediately take out your phone and take detailed photos of the scratches from different angles, including their length, depth, and location. This will provide solid evidence for future reference. Then, head straight to the traffic police station to file a formal report. Even without witnesses, an official record can be helpful. Contacting your insurance company is crucial. Inform them that you can't identify the third party. Most policies have an 'unknown third party' clause, though you may need to pay a deductible, such as 500-1000 RMB. They will arrange for damage assessment. If the scratches aren't deep, consider buying a touch-up pen to try fixing them yourself. For serious damage, visit a professional auto repair shop, where costs typically range between 1000-3000 RMB. Finally, don't forget to check for any additional damage to your car. Installing a dashcam is a good preventive measure. Remember to stay calm and not let minor issues affect your mood.

[Cindy]

Having run an auto repair shop for years, I've seen countless car owners panic when their vehicles get scratched. When the culprit can't be identified, the first step is to avoid touching the scratches—instead, take clear photos with your phone as evidence. Then file a police report; while traffic police will investigate, results are often inconclusive. The key is to contact your insurance company and check your policy: if you have scratch coverage, they might cover part of the repair costs. If no third party is found, the owner usually has to pay upfront. For minor scratches, I recommend polishing or using touch-up paint yourself, costing around tens of RMB; for major ones, take it to a professional shop, starting at roughly 1,000 RMB. Address scratches early to prevent rust from spreading, and always park in monitored areas for peace of mind. Act quickly—delaying can worsen the damage.

[NoahLynn]

From daily driving experience, it's quite frustrating when your car gets scratched and you can't find the culprit. The first thing I did was take photos for evidence and file a police report. Then I called the insurance company to explain the situation—they'll likely have you file a 'non-fault claim' where you might need to pay a small excess. For minor scratches, DIY repairs are convenient, while major damage may cost hundreds at a repair shop. Always check your policy details carefully to avoid getting shortchanged.

[CaliDella]

My car was once scratched without any reason, so I immediately took photos from multiple angles for documentation and then went to the traffic police station to report the case and seek an investigation. I contacted my insurance company to check my coverage: if the third party cannot be found, I may need to pay a deductible of 200-800 RMB, and they will handle the repair arrangements. Minor scratches can be remedied with car wax; for major scratches, go to a reliable repair shop, where the cost usually ranges from 500-1500 RMB. It's advisable to park in less crowded areas and install a reversing camera to reduce risks. Regularly check your insurance to minimize such hassles. Don’t let small issues waste too much money and energy.

[VanRemington]

My beloved car got scratched and it broke my heart. I calmed down and took photos to document all the details. Then I reported it to the traffic police for assistance, although it might not lead to finding the culprit, filing a report is safer. I contacted my insurance company, and they informed me that if the third party cannot be identified, I would have to cover part of the cost. I chose a trustworthy repair shop to fix it, which cost me over 1,000 yuan. To prevent future incidents, I installed a dashcam and now park more carefully. Protecting the family car is important, and addressing issues promptly ensures safe driving.