
If your car is missing and you suspect it was towed, immediately contact your local police department's non-emergency line. They are the primary authority that records all legally authorized tows, whether for parking violations, abandoned vehicle removal, or police impounds. Provide the dispatcher with your license plate number and vehicle location, and they can direct you to the correct impound lot.
An impound lot (also called a vehicle storage facility) is a secured area where towed vehicles are stored. The process and fees for release vary by city but generally require proof of ownership (vehicle registration and your driver's license) and payment of towing and storage fees.
Your first step should always be a quick visual check of the immediate area. Cars are sometimes towed only a short distance to the next parking spot. If it's truly gone, follow this systematic approach:
| Action | Primary Contact Method | Information Required | Typical Outcome |
|---|---|---|---|
| Check for Parking Violations | Local Police Non-Emergency Line | License Plate, VIN, Last Known Location | Confirmation of tow and impound lot location. |
| Contact City Impound | Direct Phone Call | License Plate Number | Verification of vehicle presence and total fees. |
| Call Local Towing Companies | Phone Book or Online Search | Vehicle Make, Model, Color, Plate | They may have a record if it was a private tow. |
| Review Local Ordinances | City Government Website | -- | Understand common towing reasons in your area. |
| Use Online Resources | City/County Official Website | License Plate or VIN | Some municipalities have online towed vehicle databases. |
The cost to retrieve your car can range from $100 to over $500, depending on local rates and how many days the vehicle has been stored. Storage fees often accumulate daily, so acting quickly is crucial. If your car was towed from private property, like a shopping center or apartment complex, the property manager likely authorized the tow. You may still need to start with the police to find which company they contract with.

Don't panic. My first move is always to call the non-emergency number for the local police. They keep a log. Just have your license plate ready. If they don't have it, they'll point you in the right direction. Next, I'd Google "[Your City Name] impound lot" and call them directly. It’s a hassle, but it’s usually a straightforward process if you have your registration and some cash for the fees.

I learned this the hard way. Wasted an hour walking around before I called 311. The operator had the info in seconds—it was towed from a street-sweeping zone I forgot about. She gave me the address of the city impound. My advice? Skip the guesswork and call the authorities first. It saves so much time and stress. Also, check your car’s location using your ’s GPS if you have a tracking app like FordPass or myChevrolet.

Start with the most logical place: the city. Their transportation department or police service has a record of every official tow. If that fails, start calling the big tow companies you see around town; one of them might have it, especially if it was towed from a private lot. Always keep a photo of your registration on your ; you’ll need it to prove ownership at the impound lot. The faster you act, the less you pay in daily storage fees.

First, rule out theft by calling the police non-emergency line. They’ll tell you if it was impounded. If it was towed legally, you’ll have to go to the impound yard. Bring your driver’s license, proof of , and the vehicle’s registration card. Be prepared to pay all towing and storage charges with cash or a credit card. They won’t release the car without payment. If you think the tow was wrongful, you can contest it later, but you typically have to pay first to avoid accumulating storage fees.


