
If your Jabra Evolve2 65 USB-C UC Mono Black headset call control isn't functioning with your ShoreTel softphone, even after following post-installation steps, the issue likely stems from a configuration problem within the ShoreTel Telephony Interface or the softphone itself. To resolve this, begin by checking the " and Modem" settings in your computer's Control Panel. Navigate to the "Advanced" tab and confirm that "ShoreTel Remote TAPI Service Provider" is listed. Click "Configure" to access the ShoreTel Remote TSP settings. In the "Provider Usage" section, ensure that "Use this service provider (enable)" is selected. If the ShoreTel Remote TAPI Service Provider isn't correctly installed, you'll need to reinstall it and restart your computer. Also, verify that the ShoreTel integration status is "Ready" in the Jabra Direct home screen. If these steps don't resolve the issue, consider contacting Jabra support for further troubleshooting.


