What to do if my Lutron DVRF-AS Smart Accessory Switch isn't working or the load won't turn on?

[LeGarrett]

If you're experiencing issues with your Lutron DVRF-AS Smart Accessory Switch in a 3-way or 4-way setup, or if the load isn't turning on, here's how to troubleshoot:

1. Load Doesn't Turn On or No LEDs Light Up: Possible Causes:

   • The Front Accessible Service Switch (FASS) on your main dimmer or switch is OFF.
   • The light bulb(s) are burned out.
   • The circuit breaker is OFF or has tripped.
   • There's a wiring error. Troubleshooting Steps:
   • Make sure the FASS on the main dimmer or switch is in the ON position.
   • Check your light bulbs to ensure they're working.
   • Verify that the circuit breaker is ON and hasn't tripped.
   • Carefully review your wiring connections. Refer to the wiring diagrams that came with your Lutron device or visit www.lutron.com/wiringwizard for guidance.

2. Accessory Switch Isn't Working: Possible Cause:

   • The wire connected to the blue wire on the main dimmer/switch isn't the same wire connected to the blue wire on the accessory switch. Troubleshooting Steps:
   • Confirm that the wire connected to the blue wire on your main dimmer or switch is the same wire connected to the blue wire of the accessory switch. This is crucial for proper function.

3. Load Doesn't Stay On, and Dimmer/Switch LEDs Glow Dimly or Blink: Possible Cause:

   • The blue wire is incorrectly wired to the neutral wire or is touching ground. Troubleshooting Steps:
   • Double-check your wiring to make sure the blue wire is correctly connected and isn't touching the neutral wire or ground. This can cause the load to malfunction and the LEDs to behave erratically.

For more detailed support, visit the Lutron website for additional resources.