What's the process for a warranty claim on my CyberPower CSB404 Essential Surge Protector if it stops working?

[McEllie]

If your CyberPower CSB404 Essential Surge Protector malfunctions and you believe it's covered under warranty, here's how to proceed: First, contact CyberPower Systems (USA) Inc. You can reach them at 4241 12th Ave E., STE 400, Shakopee, MN 55379, by calling [phone], or visiting www.CyberPowerSystems.com/support. Clearly describe the issue you're experiencing with the surge protector, providing all relevant details. CyberPower might need to inspect the product, the equipment connected to it, and the location where it was used, so keep everything available until the claim is resolved. If CyberPower determines the product failed due to a manufacturing defect under normal use, they will, at their discretion, repair, replace, or refund your purchase. If connected equipment was damaged due to a covered surge, CyberPower may cover the cost of repair or replacement up to a specified limit. Ensure you've used the surge protector according to the user manual and warranty terms. It's also wise to keep records of all communications and documentation related to your warranty claim. Following these steps helps ensure a smooth warranty claim process for your CyberPower CSB404 Essential Surge Protector.