Where to Complain About New Car Problems?

[DiAubrey]

There are several ways to complain about car problems: car 4S stores, car manufacturers, industrial and commercial law enforcement departments, media, and car quality websites. The specific complaint methods are as follows: 1. You can first complain to the local 4S store and request a negotiated solution. Generally, 4S stores will repair the car immediately when encountering quality issues. If the car owner does not want to repair the car, they can negotiate for a replacement. If all else fails, they can request a refund. 2. If the 4S store cannot resolve the issue through negotiation, you can directly complain to the car manufacturer. Usually, the car manufacturer will contact the 4S store to resolve the issue or have the manufacturer's after-sales service department handle it. 3. You can complain to the local industrial and commercial department and explain the situation to the consumer association to report car quality issues. You can also choose local media outlets, newspapers, TV stations, etc. Media often pay attention to such quality issues. 4. For general car quality problems, you can choose a car quality website to file a complaint and expose the issue through online channels.

[RobertAnn]

If I encounter issues with a newly purchased car, I would immediately confront the dealer, as they are responsible for handling initial problems. Last time, after I bought a car, the engine warning light came on, so I drove straight to the 4S store. They checked it and said it was nothing serious, but the issue kept recurring. I then called the manufacturer's customer service hotline to complain, but it dragged on for two weeks without resolution. In such cases, I recommend calling the 12315 consumer complaint hotline or visiting the local consumer association to file a complaint in person—these channels tend to respond quickly. Remember to take photos or record every communication, and keep the invoice and warranty documents as evidence. It's easier to assert your rights while the car is still under warranty, so don't wait until it expires. If that doesn’t work, try posting for help on automotive forums—people there can offer advice. The key is not to tolerate the issue; resolve it early for peace of mind and safety.

[DiSara]

When encountering issues with a new car, I first discuss with the 4S dealership to see if they're willing to repair or replace parts. Most times, they can fix minor problems, but if they give me the runaround, I directly contact the brand's official customer service hotline to escalate the complaint. I've done this once, and the manufacturer sent someone to investigate. If that still doesn't work, I report it to the State Administration for Market Regulation or local authorities—just filling out a simple form, the process isn't cumbersome. I also recommend choosing reputable dealerships when buying a car, as their after-sales service tends to be stronger. Tracking progress after lodging a complaint is crucial to prevent the issue from being ignored. The warranty period for new cars is generally three years, so resolving issues within this timeframe saves money and hassle. Researching similar cases online can also help with protecting your rights.

[LaDamian]

I encountered a strange noise issue with my new car. The direct approach is: first, return to the dealer for repair or replacement; if that doesn't work, call the manufacturer's customer service; if there's still no response, dial 12315 or file a complaint with the Consumer Association. Keeping all receipts is crucial as evidence. Also, complaints are more likely to succeed during the warranty period, so don't delay too long. Act promptly to avoid disrupting your schedule.

[McTessa]

When I encountered issues with my new car, I posted on WeChat Moments or complained about the brand on Weibo. The manufacturer noticed and contacted me immediately, showing high efficiency. Social media has strong exposure power, sometimes faster than phone complaints. Additionally, I tried submitting a complaint on the Hei Mao Complaint App, which only takes a few simple steps to initiate. Remember to document the process and share it in automotive forum communities where people can interact and offer advice. Don’t overlook minor issues; addressing them early ensures safety. Online channels are convenient for daily use.

[EliasLynn]

I will first try to negotiate peacefully with the seller regarding the new car issue, such as requesting a replacement or free repairs. If negotiations fail, I will call the 12315 hotline to file a complaint or submit an application to the local consumer protection agency. I remind everyone to carefully read the contract before purchasing a car and not to overlook the warranty terms. In case of serious issues, do not force yourself to drive the car—safety comes first. Seek resolution through official channels to avoid escalating conflicts and strive for a reasonable solution.