What to do if ETC is not scanned when exiting the highway?

[VonKaylee]

Methods to handle ETC not being scanned when exiting the highway: 1. Follow the guidance of toll station staff to the MTC or manual lane, and pay the toll by swiping a card or in cash; 2. If the ETC is fraudulently charged, you can also report it to the toll station staff, and the toll will not be deducted twice. The next time you enter the highway via ETC or manually swipe the ETC card, the previous toll information will be overwritten, and normal use will not be affected; 3. You can also call the ETC customer service hotline for assistance. Precautions for using ETC: 1. The ETC transaction sensing area is 8 meters. When the vehicle in front stops, to prevent the ETC device of the vehicle in front from malfunctioning or not having an ETC device at all, maintain a distance of more than 10 meters from the vehicle in front to avoid automatic sensing and paying for the vehicle in front; 2. The recognition speed for ETC lanes is 20 kilometers per hour. Driving too fast may prevent the vehicle device information from being read, leading to failed toll deductions.