What to Do If Driving License Points Cannot Be Found?

[StIker]

Open Alipay, click on 'More', select 'Owner Services' under 'Convenience Life', enter your ID number in the 'Driver Points' section, and click 'Query'. Use the mobile app 'Traffic Management 12123' to check the remaining points on your driving license. Open the app and click to enter the homepage. On the homepage, you will see the accumulated points on the right side of the driving license section at the top of the page, allowing you to know the remaining points on your driving license. Directly click on the 'Driving License' function on the homepage to enter the driving license page, where you can also view the accumulated points on your driving license.

[StMila]

I've encountered this issue twice before, don't panic yet. The most common reason for failing to check scores is entering the wrong ID number or file number. I solved it by carefully retyping every letter from my driver's license. If the information is correct, the system might be undergoing maintenance - during the last major 12123 update, I had to wait three hours before checking. If you're in a hurry, go to the DMV self-service machine and swipe your ID card - it's much more stable than mobile queries. Remember to avoid peak hours like Monday mornings or Friday afternoons, otherwise you'll waste time in queues. If the self-service machine also fails, go directly to the counter - they can usually check their internal system for abnormalities. However, this situation is rare - most car owners I know solved it by trying a few more times.

[VonTyler]

When score inquiry fails, I usually follow a three-step process: First, check the network connection—try switching to 5G signal or changing the router; then clear the cache of the 12123 APP, which has resolved many display anomalies for me; finally, verify if the account has completed real-name authentication—mine took 24 hours to get approved. If everything seems normal but shows no records, it likely means the traffic management system is updating your data. I recommend waiting 12 hours before checking again and avoiding repeated submission requests during this period. For such technical issues, I find it more efficient to directly call the local traffic management office hotline—providing your license plate and ID number allows them to verify your score status for you.

[Corinne]

Just helped my neighbor with this issue last week. There are usually five possible reasons for not being able to check driving points: the mobile app version is too old, just update to the latest version; information not synchronized after changing license in another location, you need to go back to the original place to inquire; the driver's license was mistakenly judged as cancelled by the system; data locked due to unresolved violations; the most troublesome is identity theft. The first two can be solved by yourself, the last three must be checked at the vehicle management office with your ID card. Remember to print the traffic violation record, as sometimes hidden point changes can be found on it. Check your points monthly to avoid accumulated problems.

[VictoriaMarie]

My experience is that score discrepancies often hide five signals: service suspension due to an expired driver's license that hasn't been renewed; staff failing to upload data when processing violations; electronic surveillance capturing but not confirming the driver; system desynchronization after full-score training; or out-of-town penalty points not being transmitted back locally. The solution is quite simple: first, go to the traffic police station to print the driver's information sheet, which records all data. If the issue can't be found, submit a screenshot appeal on the 12123 official website, upload your ID card and driver's license photos, and they will investigate the cause within three working days. Keeping SMS notifications for peace of mind is also advisable.

[ConnorAnn]

As a veteran driver who has used three provincial traffic management platforms, here's my troubleshooting advice when you can't check points: First, check the validity stamp on the supplementary page of your license - scores can't be checked during license renewal. Then have a friend check for you using their phone to rule out device issues. Next, try logging into the official website via computer, which is much more stable than apps. If these don't work, visit the service counter - last time I found my data was frozen due to unpaid speeding tickets from another region. Finally, remember to enable message notifications on 12123 to receive real-time scoring alerts. Actually, system delays are quite common - sometimes it just needs overnight to resolve itself.