What to Do If a Customer's Car Gets Scratched After Completing Procedures?
2 Answers
After an accident occurs, do not attempt to repair the damaged vehicle without authorization, otherwise the customer will bear the liability for breach of contract, including compensation for losses. In case of minor scratches during the rental period, contact the customer service center immediately for assistance with the rental process. Please promptly contact the rental car customer service center if the vehicle is involved in an accident. In the event of an insurance claim, the insurance company must be notified, and repairs should only be carried out after the insurance company has assessed (determined) the vehicle damage. For minor scratches: scratches without exposed primer, scratches with exposed primer, emergency scratch removal products and rust inhibitors, spray paint.
I've been driving for over ten years, and I'm no stranger to such things. The car got a scratch right after completing the procedures—don’t panic! First, pull over safely, turn on the hazard lights as a precaution. Take out your phone and take photos, capturing both the damaged area and the surrounding environment clearly—just in case for insurance claims. If the car is newly insured, call the insurance company directly to report the situation; they’ll guide you on the next steps. For minor scratches, polishing at a car wash will do the trick—no need to rush to a 4S shop and waste money. For major damage, send it for repairs. Remember to stay calm; a car is just a means of transportation. If it’s not serious, keep driving—don’t let a small scratch ruin your mood. Also, new drivers tend to get excited and drive fast after picking up their cars. Develop the habit of driving slower, especially when reversing or on narrow roads. Last time I picked up my car, I scraped the wall on the way back—handled it calmly, got it fixed, and the car still runs smoothly.
