What Does the Three Guarantees in 4S Stores Refer To?

[DeLucas]

4S store's "Three Guarantees" for automobiles is a shorthand for retail businesses implementing "guarantees for repair, replacement, and refund" on their sold products. Below are the detailed contents regarding the "Three Guarantees": Guarantee for Repair: During the "Three Guarantees" period, any malfunction caused by automobile product quality issues will be given free repair after technical appraisal by the "Technical Service Center" or "Authorized Service Station". Guarantee for Replacement: During the "Three Guarantees" period, if irreparable quality issues occur, after appraisal by the "Center" or "Authorized Station", qualified parts or assemblies can be replaced free of charge. Guarantee for Refund: During the "Three Guarantees" period, if major quality issues arise and the product still fails to meet the main technical performance indicators after the first two treatments, upon the user's written request for a refund and confirmation by the "Center", the seller can process the vehicle return after charging depreciation fees based on its usage time and mileage.

[PenelopeAnn]

I've purchased multiple cars, and every time I pick up a vehicle at a 4S dealership, I pay special attention to the three-guarantee policy. Simply put, the three guarantees mean the dealer ensures repair, replacement, and refund, which is extremely important for protecting our rights as car owners. Repair means if the car develops issues within the warranty period, such as engine failure or other minor problems, the 4S dealership will fix it for free; replacement refers to when the problem is severe enough to affect safety, like a completely broken transmission, allowing you to apply for a new car; refund applies in case of major defects, such as life-threatening issues like brake failure, where you can request a return and refund. This policy is clearly defined by Chinese regulations and is typically valid for two years or 50,000 kilometers after purchase. I advise new car buyers to carefully review the contract details and not just rely on the salesperson's pitch, because if something goes wrong with the car, the three guarantees can save you a lot of repair costs and hassle. Remember to keep your invoice and maintenance records, otherwise, the 4S dealership might use excuses to avoid responsibility.

[MarcusMarie]

As a young person who just bought my first car, I was quite excited about the 'Three Guarantees'. When choosing the car, the salesperson mentioned this term, so I asked my friend for details. It turns out it consists of three parts: the 'Guarantee Repair' means the dealer fixes any car issues for free; the 'Guarantee Replacement' applies when the problem is too severe, allowing you to get a new model directly; and the 'Guarantee Refund' is for returning the car and getting your money back, such as when there's a major defect in the new car. This policy protects us beginners from being scammed. My friend's car once had smoke coming from the engine, and thanks to the Guarantee Repair, he saved two thousand dollars. Now, I often share this little knowledge on social platforms, reminding everyone to always check the contract terms before buying a car and not to skip the hassle. After all, a car is a small investment, and having the Three Guarantees gives me much more peace of mind.

[IkerRose]

As a parent who uses the car for family purposes, the Three Guarantees Policy is very practical for me. It includes three protections: repair, replacement, and refund. The repair guarantee ensures free repairs when the car has problems; the replacement guarantee deals with major faults by providing a new car; and the refund guarantee allows for a full refund in cases of serious quality issues. The policy is generally valid for two years or 50,000 kilometers, which helps avoid additional expenses and ensures the safety of my family. When purchasing a car, I prioritize dealerships that strictly adhere to the Three Guarantees Policy.

[Phil]

I usually enjoy talking about car culture, and the three guarantees is an easy topic. Simply put, when buying a new car, the dealer promises to guarantee repairs, replacement, and refunds—this is called the three guarantees. For example, the repair guarantee means free fixes for issues; the replacement guarantee deals with major defects; and the refund guarantee is there just in case. These are typically valid for two years. Checking the details before buying can protect you from being tricked. I often share this with friends, which makes everyone more confident when purchasing a car.

[DawsonMarie]

From an economic perspective, the Three Guarantees policy has saved me a considerable amount of money. It includes free repairs for minor issues, replacements to prevent greater losses, and refunds to recover costs in extreme cases. The regulation stipulates a coverage period of two years or 50,000 kilometers. When purchasing a car, I always double-check the implementation details with the 4S store. This reminds consumers to make smart choices and protect their wallets from unnecessary expenses.