Should I Still Take the Car If It Got Scratched by the 4S Store Before Delivery?

[OAmelia]

If the invoice hasn't been issued, you can request a replacement; if the invoice has been issued, replacement is not possible. If it's confirmed that the car hasn't been delivered yet and the damage was indeed caused by the 4S store, then the 4S store will definitely take full responsibility. Generally, the store will communicate with you. Minor Scratch Situation: If it's just a minor scratch where some paint has come off, from a legal perspective, the 4S store is responsible for repainting the affected area. From a reasonable standpoint, the 4S store might offer appropriate compensation to express their apology. Severe Scratch Situation: If the damage is somewhat serious, such as dents on the body or the need to replace parts, then the 4S store is obligated to repair the vehicle (including part replacement and repainting) and provide goodwill compensation (goodwill compensation is also analyzed from a reasonable standpoint). This could include free maintenance or extended warranty, with specifics to be negotiated between both parties.

[Jean]

Finding your new car scratched by the 4S shop before delivery is truly upsetting. I suggest first calming down to carefully inspect the scratch—check its location and size, and use a small light to see if the paint or metal is damaged. If it's a minor scratch, you can negotiate with the 4S shop for free repair and polishing, or request a complimentary maintenance package as compensation. However, if it's a severe scratch affecting the car's structure, I would firmly refuse delivery and demand a replacement, as it may compromise safety. Review the purchase contract terms to clarify liability, and document the damage with photos immediately. When discussing the issue, speak directly with the sales manager—be firm but reasonable. Don’t settle for a flawed car; a new vehicle should offer a perfect experience.

[McMarcus]

Scratches on a brand-new car before delivery require careful financial consideration. Any damage leads to depreciation, potentially lowering its resale value. My advice: assess the scratch severity - minor repairs may not affect usage, but demand a discount or service voucher; for major damage, refuse delivery and insist on vehicle replacement or full refund to avoid higher future repair costs. Dealerships are contractually obligated to provide flawless vehicles, bearing pre-delivery risks. During negotiations, emphasize value depreciation and seek added benefits like extended warranties. Weigh time versus cost carefully - don't rush decisions, ensure maximum benefit protection.

[LaChristian]

I have quite some experience with this kind of situation. If your car gets scratched, don't rush to take delivery. Immediately contact the 4S store manager to negotiate. Demand they provide a scratch report and propose alternative solutions like vehicle replacement or refund. Don't compromise or delay as the issue may escalate. New car inventory usually has backup solutions available. Taking photos as evidence before negotiations improves efficiency, and in most cases dealers will respond quickly.

[JakeLee]

As the buyer, I have the right to hold the responsible party accountable for the scratches on the new car before delivery. According to contract law, the 4S store is liable for any damages incurred prior to delivery. Upon discovering the scratches, immediately document them in writing and negotiate a repair or vehicle replacement plan. If negotiations fail, you can file a complaint with the Consumer Association or seek legal assistance to protect your rights. Preserve photos and contract copies to safeguard your interests.

[Gonzalez]

I understand the feeling of having a new car scratched before even picking it up, which can be quite disheartening. First, don't panic—check if the scratch is in a less noticeable corner. For minor scratches, you can request the 4S dealership to perform on-site touch-up repairs and ask for a small gift or discount. Ensure the repair quality by having professionals handle the paintwork. Even if you accept the situation, mentally adjust—the car's performance remains just as good as new.