What should I do if my Classic Two-Tiered Solar Fountain isn't working?

[Geraldine]

If your Classic Two-Tiered Solar Fountain isn't functioning correctly, here's how to troubleshoot it: First, make sure the fountain is in direct sunlight; the solar panel needs sunlight to power the pump. Next, clean the fountain, removing any debris that might be blocking the pump. Regularly check and maintain the water level, especially in warm weather, refilling as needed. Then, inspect all connections, including the hose connection, ensuring they are secure and correctly assembled. Also, check the solar panel's position to ensure it's getting maximum sunlight; adjust as necessary. If these steps don't solve the problem, consult the manual for customer service contact information and assistance. With these steps, you can often resolve issues and keep your Classic Two-Tiered Solar Fountain running smoothly, providing a relaxing water feature.