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what is the salute service recovery model

1Answers
DiLena
12/10/2025, 10:37:13 PM

The SALUTE service recovery model, developed by the VA, helps staff resolve patient or customer dissatisfaction by addressing service failures. Its steps—Service, Acknowledge, Listen, Understand, Take Action, Ensure Satisfaction—offer a structured way to fix issues, rebuild trust, and turn negative experiences into opportunities for stronger relationships, especially in healthcare.

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