My Ion Technologies BA75i Sump Pump runs but won't pump water What can I do

[DeElena]

If your Ion Technologies BA75i Sump Pump is running but not pumping water, here's how to troubleshoot the issue:

1 Check Valve Integrity: Verify the check valve is installed correctly. The directional arrow on the valve must align with the intended water flow direction. 2 Discharge Shut-Off Valve: If you've installed a discharge shut-off valve, ensure it's fully open, allowing water to exit the system. 3 Impeller and Volute Inspection: Inspect the impeller and volute for any blockages. Remove the pump and clean these parts to remove any debris. 4 Address Potential Air Lock: Try starting and stopping the pump several times by plugging and unplugging the power cord. Check the pump's vent hole for clogs. You could also carefully drill a small (1/8 inch) hole in the PVC discharge pipe to help release any trapped air. 5 Clear Inlet Holes: Examine the inlet holes on the pump's base for clogs. Cleaning these holes can restore proper function. 6 Evaluate Vertical Pumping Distance: If the vertical distance the pump must lift water is excessive, consider reducing this distance or modifying the discharge fittings. 7 Water Level Check: Make certain the water level in your sump pit is above the pump's activation level. 8 Motor Function: If the pump continues to fail after these steps, there might be a motor issue. Contact an authorized service center for help.