can you return total wine

[AdelynLee]

Based on the customer service information provided by Total Wine, the company does permit the return of products, including wine. The general policy stipulates that if a customer is not satisfied with a purchase, it may be returned for a refund or exchange within 30 days of the purchase date, provided a receipt is presented. For a return to be processed, the item must be in its original condition and packaging.

The policy specifically addresses wine returns. If a customer determines that a wine is spoiled or is otherwise unsatisfactory, the unfinished portion of the original bottle may be returned for a refund or an exchange. It is a necessary condition that the original purchase receipt accompany all returns and exchanges to ensure a refund in the original form of payment. The company notes that its return policy is subject to applicable state and local laws, which could lead to variations in policy execution depending on the store's location. Certain items, such as final sale products and custom orders, are not eligible for return.