Why hasn't the score been reset after passing the full-mark exam?

[StIker]

It is because the data queried online has not been updated in time. The following is a specific introduction to the driving test: 1. Test content: Subject 1 is a theoretical knowledge test, mainly including driving theory basics, road safety laws and regulations, local regulations and other related knowledge. 2. Test question types: The Subject 1 test paper consists of 100 questions, divided into single-choice questions and true/false questions. The Subject 1 test question bank has a total of 1,311 questions, and the system will randomly select 100 questions from the question bank to form a test paper. 3. Passing standard: The full score for Subject 1 is 100 points, with 1 point for each question, and a score of 90 or above is considered passing. If you answer 11 questions incorrectly during the test, the system will automatically submit the paper and end the test.

[LandonRose]

Last year when I handled my driver's license point deduction, I encountered a similar situation. Even after passing the exam, the APP still showed 6 points remaining. I had to make a special trip to the DMV to figure it out. It turned out that traffic violations processed in another location required secondary confirmation from my home jurisdiction. The system takes about 1-3 working days to synchronize and update the data, it's not cleared in real-time. They had me check the processing receipt and exam records to confirm the procedure was correct. I recommend everyone not to rush deleting SMS notifications after the exam, it's better to take photos as proof. If you encounter this situation, don't panic immediately—it's most likely a data synchronization issue, just check again in a couple of days and it should be updated. For violations processed in a different location, you might need to wait even longer.

[Christian]

Once after passing the driving test (Subject 3), I checked my points and found all 12 points still intact. Later I learned that the full-point education process requires three mandatory steps: attending classes, passing the exam, and paying fines - missing any step will halt the process. That time I forgot to pay the traffic fine, so the system couldn't clear my points. A DMV friend told me many drivers encounter this issue by skipping steps, like failing to sign the completion certificate or forgetting to submit fine receipts. Some cases involve serious violations like 50% over-speeding, which require additional review. It's recommended to carefully verify receipts at every process stage.

[VonTravis]

Encountered this situation three times and summarized two key points: There's a delay period in system updates, usually processed automatically within 24 hours; but if you check via the 12123 APP, manually refreshing the page before the system updates won't display the changes. Once, I conducted a test on purpose—took the test in the morning and couldn't find the results in the afternoon, but the points were cleared by the next day. Additionally, the processing channel is crucial. If handled at a self-service machine, keep the receipt; for counter service, directly printing the points clearance proof is the safest option.

[LaNolan]

A friend recently encountered this issue, and I accompanied him to appeal. The staff explained that it mainly depends on the nature of the violation: ordinary violations are automatically cleared by the system, but serious offenses like drunk driving require manual review. The review period may exceed the exam date, showing as not cleared. They also mentioned that system upgrades can easily cause status desynchronization and recommended printing the exam pass certificate to handle it at the counter. By the way, they reminded everyone to pay attention to the interval between the demerit point cycle and the exam date, as scores not taken beyond the cycle will be invalid.

[Finley]

Just resolved this issue last week. The DMV found an abnormal status in my demerit point record. Technicians detected a malfunction in the data exchange platform, requiring a reset of the driver's file. Additionally, they checked the scoring module - conflicts may occur if both study-based point reduction and full-mark exams exist simultaneously. They suggested clicking the refresh icon in the top-right corner of the 12123 app to force synchronization when unresolved points appear. In special cases, you can submit an exception application form at the driving test center, which usually gets resolved within two business days.