Why Can't BYD Owners Complete Certification?

[WillowMarie]

BYD owners cannot complete certification due to the system's failure to recognize the submitted information. Taking the BYD e6 as an example, here is a detailed introduction to the BYD e6: Power Specifications: The BYD e6 is equipped with a combination of a drive motor and a power battery. The drive motor delivers a maximum power of 70kW and a peak torque of 180N·m. The power battery has a capacity of 71.1kWh, enabling a driving range of up to 522km. Vehicle Positioning: The BYD e6 is a pure electric four-wheel-drive sedan, categorized as a crossover model. Its design blends features of SUVs and MPVs, with body dimensions of 4560mm in length, 1822mm in width, and 1630mm in height, and a wheelbase of 2830mm.

[Shannon]

As an ordinary BYD owner, I just experienced a certification failure issue. When I tried to bind my vehicle, the inability to authenticate is usually due to incorrect input information, such as accidentally entering the wrong license plate number or ID number. Or it could be due to unstable network conditions, especially when operating under mobile data—poor signal can cause the app to fail to connect. Additionally, the app itself might have minor bugs, such as being outdated and not updated, which can easily cause it to freeze. Once, I tried three times in a row and failed, only to later discover that the authentication server was under maintenance due to peak traffic. I recommend first restarting your phone and checking the network, then carefully verifying your personal information. If it still doesn’t work, wait an hour or two and try again, or directly contact BYD customer service for assistance. Remember, these minor issues can often be resolved on your own—don’t let them stress you out too much. This process taught me that patience is key; as long as the car’s quality is fine, that’s what matters.

[MacParker]

I've encountered several instances where BYD certification failed, mainly due to document mismatches. For example, when uploading the car purchase invoice or vehicle license, if the photo is blurry or the size is incorrect, the system won't recognize it. Incorrect personal information is also common – even missing a single character in the name can cause issues. Additionally, you need to ensure the app has permissions for location and camera access, otherwise the process might get interrupted halfway. Sometimes, backend service upgrades temporarily prevent certification, so I wait for notifications before trying again. Here's a tip: organizing all documents in advance and taking photos in well-lit areas can significantly reduce failures. This reflects how details determine success in life, just as driving requires prioritizing safety to avoid major consequences from minor oversights.

[StSophie]

Authentication failures have happened to me, mostly due to account issues. Entering the wrong password several times can lock the account, or the mobile verification code might expire before timely use. The APP needs to be updated to the latest version; otherwise, features may not be compatible, especially with newly released system patches. If the vehicle's software is outdated, it might also fail to connect to the authentication service. The solution is simple: check the account status, try resetting the password, and download the latest BYD APP. Also, check if there are any pending updates for the vehicle and maintain these software and hardware components for smoother operation. These minor issues remind us that while technology brings convenience, there are always small hassles.