Where to File a Complaint for Car Issues?

[Josephine]

Negotiating with the dealer is the most direct and common method to resolve car quality issues. If negotiations fail, you can file a complaint with the local quality inspection department, consumer protection association, or apply for arbitration in a people's court. Below are some precautions when purchasing a car: 1. Check if all accompanying documents are complete and in order: certificate of conformity, product manual, invoice, warranty card, etc., especially verifying the certificate of conformity. 2. Inspect the car type: carefully confirm whether it is a display car, stock car, test drive car, faulty car, or accident car. 3. Check the manufacturing date: review the manufacturing date on the certificate of conformity and the engine nameplate, as well as the 4S store's inventory receipt, to see the production date and arrival date, and determine if it is a stock car. 4. Inspect the overall appearance of the car: check for paint, scratches, dents, and color differences. Do not inspect the appearance at the same location; change locations, such as indoors and outdoors, because lighting affects paint inspection, and inspect from different angles, such as with and against the light.

[MacKiara]

There are quite a few places to complain if your car has issues. Having repaired cars for many years, I usually suggest owners first report the situation to the dealer or 4S shop—they generally handle it. If they drag their feet without resolving it, directly calling the consumer hotline 12315 is the most reliable option. This is a nationwide number that can quickly connect you to the relevant department. Don’t forget to keep evidence like repair records, invoices, or photos—it adds weight to your complaint. If all else fails, sharing your experience on car forums or Douyin (TikTok) can rally public opinion and sometimes pressure the seller to act. Safety issues are serious—never suffer in silence. Filing a complaint early prevents bigger problems and often helps other owners too. Also, asking the technician for advice during routine maintenance can prevent small issues from escalating.

[AlexanderLee]

As an ordinary person who has driven a family car for 10 years, I'm used to staying calm when car problems arise. The first step is to communicate with the dealership, where a written description of the issue makes it more formal. If unsatisfied, turn to the Consumer Association or local 12315 platform for complaints - online form filling is simple and fast. Remember to bring the contract and repair invoices to facilitate official investigation. For safety defects, you can also contact the manufacturer's official customer service. For family safety, I always remind people to file complaints promptly without delay. Regular driving inspections can reduce failure rates, and addressing minor issues timely ensures worry-free journeys.

[VonCollin]

When encountering car troubles, I believe modern methods are most effective. Simply submit a complaint directly through mobile apps like 12315 or WeChat mini-programs, uploading evidence such as pictures and receipts. If the dealer evades responsibility, post a Douyin video or Xiaohongshu article to share the truth and garner public support for pressure. If necessary, consult discussions in automotive communities where members offer practical advice. The key is to act quickly without delay and keep communication records for follow-up. In the digital age, there are numerous complaint channels—resolving issues can be as simple as a few clicks.