What to Do If You Lose Your Expressway Toll Card?
2 Answers
Expressway toll card loss handling method: When exiting, inform the toll station of your entry point location. They will retrieve the entry photo for verification. If your statement is confirmed, the toll will be calculated as usual, but you will need to compensate for the toll card. If the toll station cannot retrieve the photo, you will have to pay the full toll and compensate for the communication card, then file a complaint with the expressway to investigate your entry situation. Upon confirmation, the toll can be refunded. Expressway toll card: It enables automatic toll payment without stopping when passing through the dedicated electronic toll collection lane. That is, no stopping is required at the exit or entrance to collect a card or pay the toll. The expressway toll system automatically reads the card's chip via radio frequency and records the passage information. At the expressway entrance, the driver does not need to collect a toll card; it can be handed to the toll collector, who will record the entry information on the card. At the exit, the toll collector similarly records the passage information on the card. Customers using the card for expressway toll payment adopt a "consume first, settle later" method. The toll will be deducted from the card account the next day.
That day on the highway, my toll card suddenly went missing. In a panic, I pulled over to the side, turned on the hazard lights, and after ensuring safety, I calmly thought it through. I searched for the highway service hotline on my phone and called to report the loss. The customer service representative asked for my license plate information and the section of the highway I was traveling on, then informed me that losing the card wouldn’t affect my subsequent passage but that I’d need to address any unpaid tolls. I found the nearest service point, filled out an application form, paid a 50-yuan replacement fee, and quickly got a new card. This incident taught me a lesson—now I always use a card holder to keep it in a fixed spot, avoiding misplacement. For friends who often drive long distances, I recommend binding the card to a mobile app in advance for easy tracking. If the card is lost, unpaid toll records will automatically transfer to the new card without affecting your credit. The highway toll system is very mature, so don’t panic—handling it is smooth. Just prioritize safety first and don’t let it affect your driving.
