What to Do If There Is No Option to Submit Driver's License Photo on 12123?
3 Answers
You need to first go to the hospital to submit a physical examination certificate. After the hospital uploads it, click on license renewal, and there will be an option for expiration renewal. The function to change the photo is indeed not available; the new license will still have the old photo. Related information on renewing the driver's license is as follows: 1. Renewing the motor vehicle driver's license: You need to provide a photo for the motor vehicle driver's license and a physical condition certificate of the motor vehicle driver. Then, you can renew the motor vehicle driver's license through the 12123 mobile app. After renewal, you can choose to pick it up at the vehicle management office or have it mailed. 2. Renewal time: You can renew it up to three months in advance. During this period, renewing the motor vehicle driver's license is not a problem. Note that the driver's license allows for early renewal but must not be delayed. Once the delay exceeds three years, the motor vehicle driver's license will be invalidated, and you will lose the driving qualification. To drive again, you will need to reapply.
As a frequent user of the 12123 APP, when encountering the absence of a driver's license photo submission option, I recommend first checking if the APP is the latest version, as platform features are updated regularly—try downloading the update package from the app store. Restarting your phone or reinstalling the APP might also resolve the issue, as technical glitches can hide options. The 12123 design typically places photo uploads within the driver's license management or personal center sections, so browse through the menus carefully to avoid missing steps. Nowadays, the traffic management system promotes automatic recognition, such as using the camera for real-name verification instead of manual upload options. If you still can't find it, contacting the official customer service hotline at 12123 is the safest approach, as road safety comes first.
I've been driving for decades and encountered similar issues with the APP. The absence of a photo option on 12123 is often due to incorrect operation sequence—for instance, prompts may only appear during registration or license renewal procedures, requiring careful step-by-step follow-through. Sometimes incomplete account information is the culprit; first ensure your driver's license details are properly linked, as the system might hide options if unbound. From personal experience: stay patient and recall initial usage—12123 automatically captures photos via smartphone camera during identity verification rather than manual submission. If the APP lags or the system is busy, try operating during early morning hours. Also remember that offline DMV counters can handle photo procedures too, preventing delays. As drivers, we shouldn't overlook these details; cultivating a habit of regularly checking document status is the way to safety.
