What to Do If the ETC License Plate Number is Entered Incorrectly?
4 Answers
If the ETC license plate number is entered incorrectly, you can go to the bank where you applied for the ETC or the local ETC service center to make the necessary changes. ETC Modification Process: Bring the vehicle registration certificate with the correct license plate number, driver's license, the bank card bound to the ETC, ID card, and ETC card to the corresponding bank or ETC management department to apply for modification. ETC Installation Process: Upon receiving the device, first check if the ETC card and the electronic tag (OBU) are damaged. Press the anti-tamper button on the back of the OBU. The red light will briefly turn on, and the OLED screen will display "Tag Invalid" and "Please Insert Card," indicating the device is functioning properly. Clean the front windshield to ensure the surface is smooth, clean, and dry. Then, peel off the protective film on the back of the OBU and stick it to the installation position. Press firmly for 2-3 minutes to remove any air bubbles. Insert the ETC card with the front side facing the driver and the back side facing the windshield, ensuring the chip is inserted into the OBU device.
When I first applied for ETC, I also entered the wrong license plate number. This needs to be dealt with promptly. Call the customer service of your ETC provider, such as your bank's hotline or the official ETC service hotline. Explain the situation to the customer service representative, and they will ask you to bring your ID card and vehicle license to a service outlet to re-sign the agreement. If you applied online, it's even simpler. For example, on the WeChat ETC mini-program, you can make the changes yourself. Just find the 'Vehicle Information Update' section, follow the instructions to take photos and upload the new documents. Remember that changes take effect after 24 hours, so use the manual lane during this period. Don't delay, otherwise the highway system might not recognize your vehicle, the barrier might not lift, and you could even be added to an exception list.
Last time I helped my dad with a similar issue. The process varies depending on the application channel: for those applied via Alipay, simply find the ETC service entry in the car owner services, click on vehicle management to modify information; for bank applications, you'll need to visit the original branch; offline ETC service points are the most convenient, just bring your documents for on-site reapplication. The key is to handle it personally and rebind the payment card. After modification, remember to test it by driving slowly through the ETC lane to see if it can be detected. Some people encountered issues where the information wasn't updated in the highway system immediately, just wait half a day and it should be fine.
Actually, entering the wrong license plate number is quite common, but never try to modify the device yourself. Updates must be done through official channels, otherwise, the toll settlement will be completely messed up. Last year, I mistyped one letter and called the national ETC service hotline at 95022. The customer service representative remotely guided me to submit photos of my ID card (front and back) and vehicle registration certificate through the 'China ETC Service' mini-program, and it was resolved in two days. If the device information doesn't match the license plate, the toll booth will display 'Invalid Tag,' and you'll have to queue in the manual lane.
