
ETC installation can be repositioned if incorrectly placed. The suitable installation positions for ETC are: For small vehicles such as cars and minivans, the ETC card and OBU device should be installed in the upper middle part of the front windshield. For large vehicles like trucks and buses, the installation position is in the middle lower part. ETC installation requirements: the height should not be less than 1.2 meters or more than 2.5 meters; the installation angle N should be between 30º and 90º (the angle between the surface of the electronic tag and the horizontal plane). The installation process for the ETC device is as follows: Upon receiving the device, first check if the ETC card and electronic tag (OBU) are damaged. Press the anti-tamper button on the back of the OBU; the red light will briefly light up, and the OLED screen will display "Tag Invalid" or "Please Insert Card," indicating the device is functioning properly. Clean the front windshield to ensure the surface is smooth, clean, and dry. Then peel off the adhesive backing of the OBU and attach it to the installation position. Press firmly for 2-3 minutes to remove any air bubbles. Insert the ETC card with the front facing the driver and the back facing the windshield, ensuring the chip is inserted into the OBU device.

I was quite nervous when I first encountered this issue. Previously, I accidentally installed my ETC device on the dotted black area of the windshield, which caused frequent signal interruptions during highway toll passages. Several times, I embarrassingly had to switch to manual lanes at toll booths. Later, I learned a practical trick: first, use a household hairdryer on low heat to warm and soften the adhesive part, then gently lift the device with the edge of a credit card. Remember to clean the glass surface thoroughly with alcohol wipes to ensure no dust or oil residue. Choose a new spot at the top center of the windshield, preferably avoiding areas with sun film or metal wires, to ensure stable signal reception. If adhesive residue is stubborn, a bit of adhesive remover spray will do the trick. Test the device after reinstallation to ensure it responds well at toll stations. I recommend checking the manual carefully for proper positioning during the first installation to avoid trouble. If the device gets damaged during removal, don't worry—just visit any ETC service point for a free base replacement. I know this well from personal experience.

A friend of mine recently dealt with this issue. His ETC device was crookedly stuck in the corner of the windshield, and he thought it was no big deal and endured it. As a result, for several consecutive days when driving through toll stations, the device didn't respond, wasting time and affecting his mood. In the end, we went together to the ETC service point for consultation. The staff directly helped reposition it properly, and the process was quick. They also reminded that incorrect placement could lead to weak signals or repeated deduction errors. For daily use, I recommend ensuring the windshield is clean and scratch-free before installation, and after sticking it, don't rush to use it—wait for the adhesive to cure. The position must be in the central unobstructed area at the top of the front windshield. If it's already stuck incorrectly, don't tear it off forcefully to avoid damaging the internal chip of the ETC. Instead, you can use a thin string to slowly saw through the adhesive layer to remove it. Also, choose a cool day for the operation to avoid issues with the adhesive softening due to heat. This is quite common, and many car enthusiasts have shared similar experiences. Remember to regularly check the stickiness to prevent detachment. After handling it, test the device's functionality to ensure it's working properly, and then you can rest assured.

Seeing your concern about this issue, I'd like to briefly share some experience. If you find the ETC device misplaced (such as in a tinted area), don't rush to remove it. First use a hair dryer's hot air to soften the adhesive for easy removal. After cleaning dust from the glass surface, choose a new spot at the clean center top of the windshield for secure installation. Post-installation, verify normal toll collection function. If unable to remove it yourself, directly visit an ETC service point for professional assistance to quickly resolve the issue. Normally avoid position deviation to maintain driving convenience.


