What should I do if my ETC device is lost?

[AbigailFitz]

If your ETC is lost, you can go to the original application point or the provincial expressway ETC service office to reinstall and activate it, after which you can drive normally in the ETC dedicated lane. Here are some precautions for using ETC: Timely recharge: Insufficient balance in the ETC card may lead to failed deductions and being included in the ETC blacklist. Blacklisted users cannot pass through ETC lanes, but this can be canceled 24 hours after recharging. Proper storage: After successful activation, please store the ETC electronic tag properly, protecting it from moisture, water, and strong magnetic fields. Timely charging: The ETC device uses solar charging, and the battery inside has a normal service life of over 3 years. For car owners who do not drive frequently, it is recommended to charge the ETC device once a month to extend its service life.

[VanCaroline]

Last time I lost my ETC card along with the device, I immediately called to report the loss overnight. Sharing some tips: First, contact the issuer's customer service to freeze the account—I used a bank-issued ETC, so I went straight to the bank. Bring your ID and vehicle license to an ETC service center; some locations can issue new devices on the spot. Remember to unbind the old device info before installing the new one, and clean the installation spot on the windshield with alcohol before attaching it. I wasn’t charged for the device replacement but paid a 30-yuan card fee—fees may vary by provider. The biggest headache is someone picking it up and misusing it for toll charges, so the sooner you act after losing it, the better.

[LunaFitz]

My relative just got their ETC replenished last week by visiting a highway service point. First, they had to report the license plate number to customer service to freeze the account, then go to a service outlet to fill out a reapplication form. Make sure to bring the owner's ID card, original vehicle registration certificate, and if it's linked to a credit card, bring the card as well. Installing the new device is simple—just peel off the adhesive backing and stick it onto the black dotted area on the windshield. Note that some service outlets are closed on weekends, so it's best to call ahead to confirm. The replenishment fee depends on local policies—my relative didn't have to pay, but they were charged 20 yuan because they lost the deposit slip.

[OliviaMarie]

Don't panic if you lose your ETC device (I've handled this three times, wry smile). Immediately call customer service to report the loss to prevent fraudulent charges. Online platforms like WeChat ETC Assistant also allow you to apply for a replacement, which will be mailed to your home for self-activation. Pay special attention to your account balance and avoid recharging during the loss reporting period. When replacing, you can choose a device with or without a card - newer models are more compact now. Before installation, clean the windshield with the provided alcohol wipe and confirm the green light is on before leaving. The entire process takes no more than half an hour.

[LaPaul]

Just got my ETC replaced, here are the key points: First, report the loss! I called 95022 to freeze nationwide access. For offline replacement, choose a bank branch or highway service area, and remember to bring your vehicle license and ID card. Online replacement takes 3 days for delivery, but saves time. When installing, avoid areas with metal film to prevent weak signals. During testing, insert and remove the card twice to see if the green light flashes. Also, remember to update the payment channel bound to the original device—I had trouble with the refund from the prepaid card going to the old account.

[DawsonAnn]

As a seasoned driver, I recommend taking three steps: First, immediately report the loss to prevent misuse (contact the issuer or national customer service). Then, prepare documents for replacement (ID card + vehicle license). Finally, install the new device yourself. Choose a spot five centimeters behind the rearview mirror, avoiding the black ceramic dots. During testing, power on the car for self-check to see if the device's red and green lights switch normally. I usually reinforce it with spare adhesive tape to prevent it from falling off in the summer heat. By the way, if the device was stolen, it's best to file a police report for record.