What is the Three Guarantees Policy for Vehicles?
2 Answers
The Three Guarantees Policy for Vehicles is as follows: 1. Vehicle Replacement: If the same fault is repaired more than 5 times, the vehicle can be replaced. Within the validity period of the Three Guarantees, if the cumulative repair time exceeds 35 days, or if the same product quality issue leads to more than 5 repairs, the consumer can request a replacement. This applies within 60 days from the date of the purchase invoice issued by the seller or within 3,000 kilometers of driving. 2. Vehicle Return: If the engine is replaced twice and still does not function properly, the vehicle can be returned. Within the validity period of the Three Guarantees, if there have been 2 repairs due to serious safety performance faults and the faults are still not resolved or new serious safety performance faults occur, the vehicle can be returned.
As an ordinary car owner, the Three Guarantees Law for vehicles serves as a safety net after purchasing a car. Previously, my new car developed an engine issue within six months, but thanks to this regulation, I was able to go directly to the 4S dealership and get the part replaced for free. The full name of the Three Guarantees Law is the 'Regulations on the Responsibility for Repair, Replacement, and Return of Household Automobile Products.' In simple terms, it ensures that manufacturers and sellers provide three major rights when quality issues arise with the car: guaranteed repair, replacement, or return. The coverage period is typically within 2 years of purchase or 50,000 kilometers driven, covering key components like the engine and transmission. If the same issue persists after multiple repairs, you can apply for a car replacement or even a refund. This is especially practical, as it helps prevent consumers from suffering losses. I recommend carefully reviewing the contract when buying a car, keeping invoices and maintenance records, and not delaying action if issues arise—promptly seek professional assistance. A car is a family investment, and having this layer of protection provides much-needed peace of mind.
