What is the Lexus Maintenance Policy?
3 Answers
Lexus offers a free maintenance service for 4 years or 100,000 kilometers. Hybrid models come with a 6-year or 150,000-kilometer warranty service. Lexus is an independent luxury vehicle brand under Japan's Toyota Motor Corporation, sold in North America, Europe, Asia, the Middle East, Latin America, Africa, and Oceania. Here is some relevant knowledge about Lexus: Lexus customer service is based on their 'Lexus Promise' to customers: 'Lexus will treat every customer as if they were a guest in our home.' Lexus pursues rigorous service standards and high satisfaction levels, enabling Lexus to achieve the highest customer loyalty in the industry.
As a Lexus ES owner who purchased the car last year, I must say their complimentary warranty and maintenance policy is truly impressive. The booklet provided upon new car delivery states a 4-year or 100,000-km comprehensive warranty, plus 10 free basic maintenance services. The hybrid battery warranty is even more generous, offering coverage for 10 years or 250,000 km. I just had my first maintenance service last month, and even brake pad inspections and tire rotations were completely free. The biggest surprise was receiving a text message recently stating that hybrid vehicles can extend their warranty to 6 years or 150,000 km, provided scheduled maintenance is performed at authorized dealerships. However, consumables like wiper blades still require out-of-pocket payment. It's advisable to bring the original warranty manual during maintenance visits for verification.
As a maintenance technician who frequently works with luxury cars, Lexus's policies are indeed more generous than those of ordinary brands. The vehicle warranty typically covers 4 years or 100,000 kilometers, with the hybrid system warranty extending to 10 years or 250,000 kilometers—this is particularly crucial given the high cost of battery replacement. Complimentary maintenance includes about two basic services per year: essential items like engine oil and filter changes, as well as full vehicle inspections, are all covered. However, it's important to note that brake fluid replacement is only free during the third maintenance service. Their roadside assistance service is very efficient; if your car breaks down during the warranty period, simply call the 400 hotline and someone will come to assist you.
