What is the insurance claim process for self-inflicted taillight damage?
1 Answers
Generally, insurance companies require the incident to be reported within 48 hours. After the accident, the customer should report the claim to the insurance company's claims department. The inspector will complete the on-site investigation and inspection within 1 working day after receiving the notification from the insurance company's internal staff. The claims processor in the claims verification department will review the materials submitted by the internal staff. If all documents and procedures are complete, they will sign for receipt on the handover log; the claim must be processed within 3 working days. Claims within the authority of the property insurance department will be submitted to the claims manager for approval; claims exceeding the department's authority will be escalated level by level. The claims processor will assign a number to the claim that has completed the approval process and submit the payment receipt and calculation sheet to the finance department for fund transfer.