What is the appointment process at a 4S store?
3 Answers
Call the 4S store in advance to schedule an appointment or go directly to the store. 4S store maintenance process: Cars require regular maintenance. Before going for maintenance, it's best to call and make an appointment in advance, as some 4S stores offer a 20% discount on labor fees for pre-scheduled appointments. At the scheduled time, drive the car to the entrance of the 4S store, where the reception staff will proactively inquire about the service required. After registration, further discussions about maintenance items and prices will take place. Once the maintenance items and prices are agreed upon, you can wait in the rest area. After the maintenance is completed, pay the bill and drive away. 4S store car purchase process: Pay the full amount, then take delivery of the car. A series of documents will be provided, including the car purchase invoice, certificate of conformity, three-guarantee manual, instruction manual, two keys, etc. Important notes: all documents must be complete, especially the certificate of conformity.
I usually handle the booking process via phone or app. First, I call their service hotline, clearly state my license plate number and vehicle model, and specify the service I need, like maintenance or repairs. I always have my vehicle registration info ready for them to check the service history. After selecting a suitable time and confirming, I receive an SMS reminder. On the day of the appointment, I go straight to the front desk to check in, where staff quickly register me, and a technician comes for an initial vehicle inspection, asking if there are any special requests. During the service, new issues might be discovered, and they will communicate any additional costs first. After completion, I pick up the car and pay. I recommend going on weekdays when it's less crowded. Also, booking a few days in advance helps avoid full schedules, especially during peak seasons, saving time and hassle. Remember, good service feedback makes it easier to book next time.
I prefer making appointments via the APP for its simple operation and user-friendly interface. Open the official 4S store application, enter the vehicle identification number and mileage, then select the service type such as routine inspection or part replacement and repair. The system displays available slots, and I pick a time. Upon successful booking, I receive an email confirmation. When arriving at the store, bring documents like a driver's license, and the reception staff warmly welcomes you. The technician carefully assesses the vehicle's condition. During the service, you can wait in the rest area or track the status via the APP. After completion, pick up the car and carefully check the bill. Beginners should first read the user manual to understand basic service cycles. Before making an appointment, check reviews and choose a reliable branch to ensure a smooth experience.
