What are the reasons why the Audi Q2 cannot play music after connecting to Bluetooth?

[Susie]

Audi Q2 cannot play music after connecting to Bluetooth: causes and solutions: 1. The phone is not connected to the car's Bluetooth: The solution is to re-pair the devices. First, turn off the car's Bluetooth, then press and hold the multifunction button on the car's Bluetooth to activate pairing mode. Restart the phone to clear previous Bluetooth information and search for Bluetooth again. 2. The phone's media volume is set to the lowest level: The solution is to ensure the car's Bluetooth is properly connected to the phone, then go to the phone's settings, enter the sound options, and increase the media volume. 3. The car's audio system is muted: The solution is to turn on the car's audio system sound. 4. The phone's media audio is not turned off, causing signal interference with Bluetooth functionality: Solution: First, enter the phone's Bluetooth settings interface, where there are two options: phone audio and media audio. After connecting to the car's Bluetooth, both options are enabled by default. We need to turn off the media audio while keeping the phone audio enabled. This ensures that Bluetooth calls, car music playback (or radio), and phone navigation voice announcements can function without interfering with each other.