Is the lifetime maintenance for Hongqi HS5 real?
2 Answers
Hongqi HS5 lifetime maintenance is indeed a real offer. The lifetime warranty for Hongqi HS5 means that after the product warranty period ends and before the vehicle is scrapped, as long as the warranty conditions are met, the vehicle will receive free repair services (including labor and material costs). The conditions for the lifetime warranty are: the vehicle must be owned by the first owner; the vehicle damage is not caused by an accident; the vehicle must be maintained according to the maintenance schedule and content specified in the , and the maintenance must be performed at an authorized Hongqi dealership. As long as these conditions are met, when the vehicle experiences product quality issues, Hongqi's after-sales service will repair the vehicle free of charge, covering both material and labor costs. It is important to note that all wear-and-tear parts of the vehicle are not covered under the warranty. This includes items such as wiper blades, batteries in the remote key, vehicle bulbs, fuses, spark plugs used in the engine, oil filters, fuel filters, vehicle brake pads, and tires, among others.
Last time when accompanying my friend to pick up the Hongqi HS5 at the 4S store, the salesperson confidently promised lifetime free maintenance. I specifically asked for more details. This policy is genuine, but with conditions: Firstly, it must be the first owner—transferring ownership voids it; secondly, the maintenance only covers basic items like engine oil and oil filters, while consumables such as air filters and brake pads are at the owner's expense; most crucially, all repairs must be done at Hongqi 4S stores—even something like replacing a bumper has to be done at an authorized service center, otherwise the lifetime maintenance benefit is immediately forfeited. My friend has driven it for two years without spending on maintenance, but each time they were recommended cleaning services, requiring judgment on whether to pay extra.