How to Negotiate Compensation for New Car Repairs?
2 Answers
Carefully review the purchase contract and the three-guarantee contract signed when buying the car, as they contain solutions for addressing issues that arise with a new car purchase. Below is a detailed introduction to car claims: 1. Types of Claims: Currently, they are mainly divided into three categories: whole vehicle warranty period, parts warranty, and consumables warranty. 2. Corresponding Periods: Each of these warranty periods has its specific duration. For example, Hyundai Beijing's warranty period is 2 years or 60,000 kilometers, the consumables warranty is 1 year or 20,000 kilometers, and the consumables warranty is 6 months or 5,000 kilometers. 3. Claim Contents: Generally, the whole vehicle warranty includes full-body rust prevention, etc.; the parts warranty covers the powertrain, battery, etc.; while consumables include glass, brake pads, bulbs, etc.
I just bought a new car and noticed abnormal noises from the steering wheel within two months. When I sent it for repair, the dealer dismissed it as a minor issue and refused compensation. I was furious, but after calming down and studying the warranty terms, I successfully negotiated compensation. First, confirm it's a quality issue, not user error—like thoroughly reviewing the purchase contract and warranty booklet for coverage details. Then gather evidence such as repair records, photos of the fault, and communication recordings. Finally, speak directly with the manager—don’t accept the first rejection. Stay firm but polite. I demanded free repairs plus three months of free maintenance as compensation for time loss. The whole process took two weeks, but systematic preparation made the settlement much smoother. I suggest you try this too—don’t easily compromise.
