How Does the Manufacturer Compensate for New Car Pulling to One Side?
2 Answers
Contact the local after-sales service for compensation claims. Communicate with the local after-sales service to determine the final solution, which will decide the amount and method of compensation. Not all faults are eligible for compensation. Compensation can be claimed if the vehicle's fault severely affects safety performance and has not been resolved after two cumulative repairs.
My brand-new car's steering wheel started pulling to one side after just a few days of driving, making it feel like riding a horse - quite frustrating. When I took it to the 4S dealership for inspection, they said there was an issue with the steering system calibration, which was a factory defect. I remembered that according to China's three-guarantee policy for automobiles, new cars with problems within 180 days can be returned, replaced, or repaired. So I recorded video evidence of the pulling issue and went to the dealership with my warranty documents to demand resolution. Eventually, the manufacturer agreed to replace the steering components for free and even compensated me for some fuel costs. Throughout this process, it's crucial to persist in communication - don't be afraid of the hassle. If all else fails, you can file a complaint with consumer protection associations. When test driving after repairs, make absolutely sure the issue is resolved as steering problems can be extremely dangerous, especially if it leads to loss of control at highway speeds. Choosing reputable brands and authorized dealerships when purchasing vehicles is more reliable, and always read the three-guarantee manual carefully to avoid getting stuck with unresolved issues.
