How Does a 4S Shop Compensate for Oil Seal Leakage in a New Car?
2 Answers
If oil leakage occurs in a new car, you can drive the car to the 4S shop for inspection. If it's a minor issue, the 4S shop can replace the parts for free. If it's a more serious quality problem that causes the oil leakage, you can directly request the 4S shop to refund the car. If the 4S shop refuses to refund the car, you can file a lawsuit directly, in which case the 4S shop may have to refund the car and compensate three times the amount.
I recently bought a new car, and soon discovered that the oil seal was leaking, with engine oil dripping all over the place—it's really frustrating. Going directly to the 4S store for resolution is the best option since the car is still under warranty, and they are responsible for free repairs. According to China's Three Guarantees policy, the warranty period is typically three years or 60,000 kilometers. As long as the issue falls within the warranty coverage, the 4S store must replace the oil seal or the entire component at no cost. If left unaddressed, oil seal leakage could damage the engine or pollute the environment, leading to bigger problems. It's advisable to first take photos and videos as evidence, then file a complaint with the 4S store. They might try to avoid responsibility, but insist on a repair report and document every communication. After the repair, test-drive the car a few times to verify the fix. If the leakage persists, you can demand a replacement or even a refund. Don’t be afraid of the hassle—the warranty exists to protect your rights as a car owner. Act promptly to prevent further damage.
