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How Does a 4S Shop Compensate for a New Car's Transmission Replacement?

2 Answers

DeKendra

07/29/25 7:50am

New car transmission replacement compensation information from 4S shops is as follows: Handling method: If there is a problem with the new car's transmission, the merchant is obligated to repair it. If the repair is unsuccessful, it should be replaced. Article 20 of Chapter 5 of the automobile three-guarantee policy stipulates that "if the vehicle has undergone two repairs for serious safety performance failures that have not been resolved or new serious safety performance failures have occurred," the car can be returned. Relevant regulations: The "Regulations on the Repair, Replacement, and Return of Household Automobile Products" issued by the General Administration of Quality Supervision, Inspection, and Quarantine, also known as the automobile three-guarantee regulations, have been implemented since October 1, 2013. It is recommended that consumers carefully understand the relevant details before purchasing a car.

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VanessaAnn

08/12/25 11:05am

I bought a new car last year, and within just a few months, the transmission developed issues. After inspection at the 4S store, it was confirmed to be an internal failure. Without hesitation, they replaced the entire transmission system free of charge, as it was still within the three-year warranty period. However, the incident disrupted my daily commute, costing me extra money on ride-hailing services. I discussed this with the manager, who eventually offered a free maintenance voucher as compensation. It’s frustrating when a new car has problems, so always check the warranty terms carefully. According to China’s Three Guarantees Law, the drivetrain is covered for free repairs or replacements within two years—don’t let dealers mislead you. I recommend documenting any warning signs, like sluggish shifting or unusual noises, with photos as evidence for smoother repairs. Compensation may also include travel subsidies or extended warranties; prepare case examples beforehand to strengthen your negotiation.

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Is the 4A15 a Mitsubishi engine?

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