Does the Ora Black Cat Battery Have a Lifetime Warranty?
2 Answers
According to Ora's official after-sales service commitment, Ora provides quality assurance for products within the warranty period, offering free repair and replacement services for faulty parts during the warranty period. Specifically, the Ora Black Cat comes with a whole vehicle three-guarantee period of 2 years/50,000 kilometers, a whole vehicle warranty period of 3 years/120,000 kilometers, and a warranty period for the power battery pack assembly, drive motor, and motor controller of 8 years/150,000 kilometers. For all three, whichever comes first in terms of time or mileage applies. Below is some relevant information about the Ora Black Cat: 1. Establishment Date: On August 20, 2018, Great Wall Motors Group officially launched the independent new energy vehicle brand—Ora ORA. 2. Positioning: The Ora Black Cat is a new energy vehicle built on China's first dedicated electric vehicle platform—the ME platform, developed by Great Wall Motors, positioning itself as a new generation of premium electric compact cars.
I previously looked up the warranty policy for the Ora Black Cat specifically. The battery pack comes with an 8-year or 150,000-kilometer warranty, but there is indeed no lifetime warranty. This is similar to the policies of most electric vehicles on the market, given the high cost of batteries. A lifetime warranty would mean the manufacturer assumes indefinite risk, and very few brands dare to make such a promise. However, 8 years is quite a long time—it’s generally enough for daily commuting until you’re ready to change cars. Additionally, Ora offers extra warranty terms for the battery pack under its three-electric-component warranty. It’s important to note that during the warranty period, you must adhere to scheduled maintenance at authorized 4S shops, as unauthorized modifications to the electrical system could void the warranty. Also, in northern winters, it’s recommended to keep the battery charge above 30%, which significantly helps in prolonging battery life.
