Do 4S repair shops provide replacement vehicles?
2 Answers
It depends on the situation. Although 4S shops offer the service of providing replacement vehicles, the number of such vehicles is limited. They are generally only provided to customers whose repairs take a longer time. For short-term repairs within a week, replacement vehicles are usually not offered. Below are some additional conditions for 4S shops providing replacement vehicles: 1. Before using the replacement vehicle: The owner needs to pay a deposit of 1,000 yuan in advance to the 4S shop. Any traffic accidents or violation fines incurred will be the responsibility of the owner. The deposit will be refunded to the customer after one month. 2. The 4S shop may also require: That the owner is a customer who has insured and renewed insurance with the shop before providing a replacement vehicle. 3. The owner: After using the replacement vehicle, needs to refill the fuel tank before returning it to the 4S shop.
I usually use my car to commute to work. That time when my car had a problem and was sent to the 4S shop, the repair took three days. The shop proactively asked if I needed a replacement car, which pleasantly surprised me, so I directly drove one of their cars. It turns out many 4S shops offer this kind of service, especially for longer repairs like engine replacements or major maintenance—they prepare some small cars for temporary use. I asked the salesperson, and this service is sometimes free, while other times there’s a small fee. For example, regular car models might cost 50 to 100 yuan per day, but luxury brands like Mercedes-Benz often provide them for free. If they don’t offer a replacement car, they have free shuttle options, where they directly send someone to drive you to the station. This is super convenient for me, saving both taxi fares and time. I recommend car owners call to confirm before sending their car for repairs to avoid confusion at the shop.
