Can I Exchange the Car if There's a Fault in the New Car's Engine?

[LaDante]

Although you can request an exchange, most cases only offer free repairs or replacements. Specific details require consultation at the dealership. Below is an introduction to the three guarantees for household automotive products: Within the validity period of the three guarantees for household automotive products, if the conditions for exchange or return as stipulated are met, consumers can request an exchange or return from the seller with the three-guarantee certificate and purchase invoice. Within 60 days from the date the seller issues the purchase invoice or within 3,000 kilometers of driving (whichever comes first), if the household automotive product experiences failure in the steering system, failure in the braking system, body cracking, or fuel leakage, and the consumer chooses to exchange the household automotive product or return it, the seller shall be responsible for providing a free exchange or return. Below are the circumstances under which consumers can choose to exchange or return the product: 1. Severe safety performance faults: Vehicles that have undergone two repairs for severe safety performance faults and the faults remain unresolved or new severe safety performance faults appear. 2. Engine or transmission faults: After the engine or transmission has been replaced twice, or if the same major component of the engine or transmission has been replaced twice due to quality issues and still cannot function normally, the replacement counts for the engine, transmission, and their major components are not cumulative. 3. Quality issues with various components: If the same major component of the steering system, braking system, suspension system, front/rear axle, or body has been replaced twice due to quality issues and still cannot function normally; the major components of the steering system, braking system, suspension system, front/rear axle, or body must be clearly indicated by the manufacturer on the three-guarantee certificate, and their types and scopes should comply with national standards or regulations. Specific requirements will be further stipulated by the General Administration of Quality Supervision, Inspection, and Quarantine. During the validity period of the three guarantees for household automotive products, if the cumulative repair time due to product quality issues exceeds 35 days, or if the same product quality issue has been repaired more than five times, consumers can request an exchange from the seller with the three-guarantee certificate and purchase invoice.

[VonMakayla]

My new car's engine broke down, and I was really anxious at the time, but later I learned that the automotive three-guarantee policy protects us. Under China's new car three-guarantee regulations, the engine is considered a major component. If it fails and cannot be repaired after two professional repairs, or if the car has been in the shop for a cumulative total of over 30 days due to the fault, you have the right to request a replacement or refund. It's not something you can do just because you want to; these conditions must be met. So, as soon as you discover a fault, take it to a 4S shop or authorized service center for inspection and repair, and make sure to get complete repair records and receipts. Don’t delay too long to avoid the warranty expiring. I’ve also heard some car owners suffered losses because they didn’t keep the receipts, so always ask for an invoice after each repair. Safety first—don’t force yourself to drive a faulty car. Take action when needed.

[Isaac]

In the auto repair shop, I've seen quite a few cases of engine failures in new cars. Engine problems can stem from manufacturing defects or improper use. We usually diagnose first before attempting repairs. If the issue persists after two or more repair attempts, customers can request a vehicle replacement under the Three Guarantees Law. However, it's crucial to confirm it's indeed a quality issue with the engine itself - don't make a mountain out of a molehill. I always remind car owners that repair invoices serve as evidence and must be kept properly. Don't rush to replace the vehicle; having a professional technician inspect it first is the best approach. If the 4S store tries to evade responsibility, you can file a complaint by calling 12315. Handling the matter promptly can save a lot of time and trouble.

[LaElena]

The engine of my newly purchased car just broke down. When I asked the 4S store, they said they need to repair it first and try twice before considering a replacement. I'm now preparing the repair documents to proceed with the three-guarantee process. Engine failure doesn't qualify for a direct car replacement; we have to follow the rules to avoid unnecessary trips. Safety comes first, and I'll get this sorted out as soon as possible.