Can I Enjoy the Three Guarantees Without Maintenance at 4S Stores?
2 Answers
You can enjoy the three guarantees without maintenance at 4S stores. Here is the relevant introduction: Three Guarantees: The so-called "Automobile Three Guarantees Policy" is the abbreviation for "repair, replacement, and refund," with a validity period of 2 years or 50,000 kilometers (whichever comes first). Free repair conditions: During the validity period of the three guarantees, if a household automobile product has quality problems, consumers can receive free repairs from the repairer with the three guarantees certificate, including labor and material costs. Replacement conditions: During the validity period of the three guarantees, if the cumulative repair time exceeds 35 days, or the cumulative number of repairs for the same quality problem exceeds 5 times, consumers can request a replacement.
When I bought my car, I also struggled with this issue. Later, after checking the information, I found that you can still enjoy the three-guarantee policy without going to the 4S shop for maintenance. The key is to choose a qualified repair shop, such as a formally registered auto repair point, using original or equivalent parts, and keeping all maintenance records. Otherwise, the manufacturer may not acknowledge it. I remember my car had passed the warranty period, and I regularly did maintenance at a small shop outside, but each time I asked them to provide detailed invoices and lists to prove compliance with the regulations. As a result, when I encountered a turn signal issue, the manufacturer repaired it for free. Don’t worry too much, as long as you strictly follow the requirements in the owner’s manual and find a reliable repair shop, you don’t necessarily have to spend a lot of money at the 4S shop. However, it’s recommended to call the manufacturer’s customer service in advance to confirm the policy to avoid unnecessary effort.
