Can I Enjoy the Three Guarantees Without Maintenance at 4S Stores?
3 Answers
You can enjoy the three guarantees without maintenance at 4S stores. Here is the relevant introduction: Three Guarantees: The so-called "Automobile Three Guarantees Policy" is the abbreviation for "repair, replacement, and refund," with a validity period of 2 years or 50,000 kilometers (whichever comes first). Free repair conditions: During the validity period of the three guarantees, if a household automobile product has quality problems, consumers can receive free repairs from the repairer with the three guarantees certificate, including labor and material costs. Replacement conditions: During the validity period of the three guarantees, if the cumulative repair time exceeds 35 days, or the cumulative number of repairs for the same quality problem exceeds 5 times, consumers can request a replacement.
When I bought my car, I also struggled with this issue. Later, after checking the information, I found that you can still enjoy the three-guarantee policy without going to the 4S shop for maintenance. The key is to choose a qualified repair shop, such as a formally registered auto repair point, using original or equivalent parts, and keeping all maintenance records. Otherwise, the manufacturer may not acknowledge it. I remember my car had passed the warranty period, and I regularly did maintenance at a small shop outside, but each time I asked them to provide detailed invoices and lists to prove compliance with the regulations. As a result, when I encountered a turn signal issue, the manufacturer repaired it for free. Don’t worry too much, as long as you strictly follow the requirements in the owner’s manual and find a reliable repair shop, you don’t necessarily have to spend a lot of money at the 4S shop. However, it’s recommended to call the manufacturer’s customer service in advance to confirm the policy to avoid unnecessary effort.
This issue actually involves the details of the automotive industry's three-guarantee policy, which many car owners in China have inquired about. Based on my understanding of the regulations, the three guarantees include repair, replacement, and refund, but the condition is that maintenance must comply with the manufacturer's standards. If you don't go to a 4S shop, as long as the maintenance is completed at a qualified repair shop using original or equivalent parts and complete receipts are retained, you can still enjoy the benefits. The manufacturer has no right to refuse unless they can prove that unauthorized maintenance caused the fault. For example, if there's a problem with the air conditioning system and you used a substandard air filter, the responsibility falls on you. My suggestion is to read the owner's manual to understand the specific requirements and not take risks just to save money. If you go to an external shop, it's safer to find a certified repair shop. Don't underestimate this detail—it can save you a lot of money at critical moments.
