Can a Vehicle License Be Replaced on 12123?
4 Answers
If a vehicle license is lost or damaged, the owner can apply for a replacement through the 12123 platform. Here is more information about replacing a vehicle license: 1. Note 1: After successfully submitting the relevant information, the vehicle management office staff will process and review the application within 1-3 working days. Once approved, a new vehicle license will be produced, and the postal department will be notified for delivery. A certain mailing fee is required upon delivery. 2. Note 2: Once an online application for replacement or renewal of a motor vehicle license is successfully submitted, it cannot be canceled. For a replacement license, there is no need to provide the original damaged vehicle license, whereas for a renewal, the original damaged license must be submitted.
I encountered this situation last time when I lost my vehicle license. The 12123 traffic management app mainly handles driver's license services, and it basically can't handle the replacement of a vehicle license. This is because the vehicle identification number bound to the vehicle license requires on-site inspection confirmation, and the DMV needs to verify details like the chassis number and engine number. I searched through all the menus in the app but couldn't even find a service option for this. In the end, I had to take time off, drive to the DMV, bring my ID and vehicle registration certificate, and wait in line for two hours to get it done. If you need to replace it across provinces, it's even more troublesome—you must return to the original registration location to handle it. My suggestion is to take a photo of your vehicle license and save it in your phone's album, so you can at least have the information handy in an emergency.
As someone who studies traffic management software daily, I can definitively say that 12123 cannot replace vehicle licenses. The service directory on the app's homepage only includes modules like driver's license renewal and traffic violation handling. Vehicle licenses involve physical verification procedures, requiring the car to be driven to an inspection line for staff verification. Some cities allow appointment scheduling for on-site processing through the app, but the actual replacement procedures still require a visit to the vehicle management office. I know a ride-hailing driver who used someone else's license plate for business, resulting in the vehicle license being impounded, and ultimately had to resolve it in person at the counter. With the rapid pace of traffic management reforms, online replacement functionality might be available in a couple of years.
Attention new drivers, here's my personal lesson: After losing my vehicle license, I called 12123 for consultation, and the customer service directly said I could only handle it at the vehicle management office in person. The reason is that the paper vehicle license requires a special seal and embossed stamp, and an on-site vehicle inspection and photo are needed. I drove there with my ID card, filled out an application form in the hall, and the staff came out with a device to scan the VIN. The whole process took half an hour. I suggest young people go to the vehicle management office early to get a number, as there are half as many people queuing before 9 am compared to after 10 am. Usually, you can keep your documents and insurance policy in the same folder to avoid losing them.
