Can a Recalled Vehicle Be Demanded to Be Replaced with a New One?

2 Answers
MacElizabeth
07/29/25 7:05pm
Generally, a recalled vehicle cannot be demanded to be replaced with a new one. Relevant Regulations: According to the "Regulations on the Recall of Defective Automobile Products," automobile recall refers to the process by which the manufacturer of defective automobile products, following the procedures required by the regulations, chooses to repair, replace, or retrieve the products to eliminate defects that may cause personal injury or property damage. General Situation: Once a product is found to require a recall, the issue can usually be resolved through repair or part replacement, with whole vehicle retrieval being rare. Article 19 of the "Regulations on the Recall of Defective Automobile Products" stipulates that for defective automobile products subject to recall, the manufacturer shall promptly take corrective measures such as repair, replacement, or return to eliminate the defects. The manufacturer shall bear the costs of eliminating the defects and the necessary expenses for transporting the defective automobile products.
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Shelley
08/14/25 1:13pm
I've encountered many car owners asking about this when repairing cars before. Recalls are mandatory remedial measures required by the state, with three types of handling methods: repair, replacement, or refund. However, to directly exchange for a new car, specific conditions must be met. For example, if you've had the key fault repaired twice without resolution, or if you've been in an accident due to a serious defect like brake failure. My advice is to carefully read the recall notice first, as it will specify the handling plan. If the 4S shop only offers repairs and refuses to replace the car, you can file a complaint with the Consumer Association using the repair receipts. Remember to keep records of each repair, and take photos as evidence for key component replacements—this is especially useful when safeguarding your rights.
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