Why isn't my Jabra Evolve2 65 headset call control working with my ShoreTel softphone after installation?

[JamesDella]

If your Jabra Evolve2 65 USB-C UC Mono Black headset call control isn't functioning with your ShoreTel softphone, even after following the post-installation steps in Jabra Direct, it likely relates to the ShoreTel Telephony Interface or the Mitel/ShoreTel softphone setup. To resolve this, try these troubleshooting steps:

1. Open the Control Panel on your computer.
2. Click on "Phone and Modem".
3. In the "Phone and Modem" window, go to the "Advanced" tab.
4. Confirm that "ShoreTel Remote TAPI Service Provider" is listed.
5. Click "Configure" to open the ShoreTel Remote TSP dialogue.
6. Under "Provider Usage", ensure "Use this service provider (enable)" is selected.
7. If you can't verify these steps, the ShoreTel Remote TAPI Service Provider may not be correctly installed. Reinstall it and restart your computer.
8. Finally, check if the ShoreTel integration status is "Ready" in the Jabra Direct home screen.

Following these steps should help configure your ShoreTel softphone to work with your Jabra Evolve2 65 headset. If the problem continues, contact Jabra support for more assistance.