Why aren't my Jabra Elite 2 earbuds turning off or charging in their case

[MilaFitz]

If your Jabra Elite 2 Navy True Wireless Earbuds aren't turning off or charging when placed in their case, the issue is often related to cleanliness. Over time, earwax, sweat, or oils can accumulate on the earbuds and within the charging case, hindering proper contact. To resolve this, regular cleaning is essential.

Here’s how to clean your Jabra Elite 2 earbuds:

1. EarGels: Detach the EarGel from the earbud. Gently wipe the outer surface and the central hole of the EarGel with a swab slightly dampened with warm water. Allow the EarGel to completely air dry before reuse.
2. Earbuds and Charging Case: The charging case has four charging pins, and each earbud has two charging poles. Use a dry swab to carefully clean the charging pins in the case and the charging poles on the earbuds. When not in use, always store your Jabra Elite 2 earbuds in the charging case to protect them from dust and dirt.

By following these cleaning steps, you should restore proper charging and functionality to your Jabra Elite 2 earbuds. If the problem continues, consider contacting Jabra support for additional help.