If your device isn't charging on your Tesla WH1257500 Wireless Charging Platform, here's how to troubleshoot:
- Check Device Positioning: Ensure your device is placed flat on the Alcantara surface of the charging platform. Devices positioned over the aluminum frame won't charge. Adjust your device's placement to ensure it's aligned correctly with the charging area.
- Remove Obstructions: A slow, pulsating blink from the LED status indicator on the bottom front edge signals a metal object is detected. Remove your device and any metallic objects from it or the charging surface before attempting to charge again.
- Verify Power Connection: Confirm the USB-C cable is securely connected to the 45W USB-C power supply and that the power supply is plugged into a functioning power outlet. Check for any loose connections or power source issues.
- Confirm Device Compatibility: The Tesla WH1257500 Wireless Charging Platform is designed for Qi-certified devices. Verify that your device is Qi-certified; non-compatible devices may not charge properly.
- Optimize Charging Conditions: For optimal charging performance, avoid direct sunlight and warm environments. Using a thin phone case or no case can also enhance wireless charging efficiency.
- Contact Tesla Support: If these steps don't resolve the issue, contact Tesla's support team at OnlineOrders@Tesla.com for further assistance.