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Troubleshooting Tuya Smart Camera WiFi Connection Issues During Setup

1Answers
AdalineRose
12/17/2025, 08:23:01 AM

Encountering connection problems when setting up your Tuya Smart Camera? Here's how to troubleshoot: First, confirm your router broadcasts a 2.4GHz WiFi signal, as Tuya cameras don't support 5GHz networks. Double-check your WiFi password; special characters can sometimes cause issues. If the initial setup fails, try restarting the camera or powering it off and on again. If problems persist, reset your camera according to the manual's instructions, and then try adding it to your network. Also, make sure your camera has a strong WiFi signal by placing it closer to your router. If you've tried these steps and are still facing difficulties, reach out to the supplier or Tuya support for further assistance.

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