My Tower T10012 kettle isn't turning off automatically What should I do

[McQuinn]

If your Tower T10012 kettle fails to switch off automatically after boiling, several factors could be at play. Let's troubleshoot the issue with these steps: First, check for lime-scale build-up. Mineral deposits can obstruct the automatic shut-off mechanism. Regular descaling, as outlined in your Tower T10012 kettle's manual, is crucial to prevent this. Second, ensure the kettle's lid is securely closed. A loose lid might interfere with the automatic shut-off function. Make sure the lid is firmly pushed down to create a tight seal. If these troubleshooting steps don't resolve the problem, contacting the Tower Customer Support team for additional assistance is recommended.