My keyboard is unresponsive, even though it's connected. What should I do?

[DelilahLee]

If your Amazon Basics keyboard isn't working despite being properly connected, here's how to troubleshoot: First, ensure the USB cable is firmly plugged into both your computer and the keyboard. If it's a wireless model, confirm the batteries are charged or replaced. Next, try restarting your computer; this can often resolve minor connection problems. After the restart, reconnect the keyboard. Check if any specific drivers are needed for your keyboard model and install them if necessary. Testing the keyboard on another computer can help determine if the issue lies with the keyboard itself or your original computer. If these steps don't solve the problem, contact Amazon Basics customer support for further assistance or to explore warranty options. Remember to consult your keyboard's user manual for model-specific instructions.