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How do I register my ScaleTrains product for warranty?

1Answers
IkerLynn
12/17/2025, 10:07:08 AM

To secure warranty coverage for your ScaleTrains product, here's what you need to know. If you bought directly from ScaleTrains.com, your product is automatically covered by a two-year warranty. For purchases from authorized Select Retailers, extend your warranty to two years by registering your product within 30 days of purchase on the ScaleTrains website at www.ScaleTrains.com/warranty. Keep your receipt as proof of purchase, as it might be needed for warranty service. If your product needs warranty service, carefully pack it in its original packaging, and include a description of the issue(s), your name, address, phone number, and email. If purchased from a Select Retailer, include a copy of the sales receipt. Send the item(s) for repair to the ScaleTrains Service Center at 4901 Old Tasso Road NE, Cleveland, TN 37312. It's advisable to use a trackable shipping service. Note that shipping damage and associated costs aren't covered under warranty. Damages from improper storage, handling, or packaging also aren't covered. ScaleTrains will repair, replace, or provide store credit at their discretion if the product is deemed defective. ScaleTrains makes the final decision on all warranty matters, which are subject to change without notice. For further assistance or warranty inquiries, contact ScaleTrains using their support contact information.

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