How do I fix my roller solar shade if it's drifting down or hard to move?

[MacNaomi]

If your roller solar shade from [Brand Name] is experiencing issues like slowly descending on its own or being hard to operate, the shade brake may need adjustment. Here's how to troubleshoot this: First, detach the Shade: Consult Step 6 of your installation guide for instructions on removing the shade from its brackets. Next, adjust the Shade Brake: Locate the brake mechanism. Insert a 5/32” Allen wrench into the brake's adjustment point. To address a drifting shade, turn the wrench clockwise about a quarter turn to tighten the brake. If the shade is difficult to lower, turn the wrench counterclockwise by a quarter turn to loosen the brake. Finally, reattach the Shade: After adjusting the brake, reinstall the shade, following the steps outlined in your installation manual. Making these adjustments should resolve the issue. If you still face difficulties, don't hesitate to contact our customer support for further assistance.