How can I get a RISCO 5IN2943 LightSYS Plus Wi-Fi External Antenna Cable repaired or replaced under warranty?

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To initiate a warranty claim for your RISCO 5IN2943 LightSYS Plus Plastic Box Wi-Fi External Antenna Cable, adhere to these steps as per the warranty guidelines: First, meticulously document the issue, providing a detailed description of the observed defect. Next, contact RISCO directly or an authorized RISCO distributor to report the problem and request a repair or replacement. You will then receive a Return Merchandise Authorization (RMA) number and return instructions from RISCO; do not return the product without this authorization. When returning the product, include the defect description and follow RISCO’s current RMA procedure, available on their website. RISCO will assess the returned product to ascertain if it qualifies as a defective product under the warranty. If the defect is confirmed, RISCO will, at their discretion, either repair the product or provide a replacement. Please note, the customer is responsible for the full payment of the product and must ensure a proven weekly testing and examination of the product functionality to maintain warranty eligibility. By following these steps, you can properly request a repair or replacement for your RISCO 5IN2943 LightSYS Plus Plastic Box Wi-Fi External Antenna Cable, ensuring compliance with the warranty terms.